Retail Experience Captain: Lead Sales & Service

Poughkeepsiegalleriamall; City of Poughkeepsie (NY); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Career development

Job summary

Macy’s is hiring a Selling and Support Captain in New York. You will be an advocate for the customer, lead colleagues, and drive results through promotional and Omni selling initiatives.

You will perform duties across merchandising, order fulfillment, and in-store operations under People Leader supervision. Full-time schedule with 30+ hours per week is typical, with emphasis on delivering outstanding service, teamwork, and brand loyalty.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Flexible availability, including weekends and holidays.
• Strong communication and customer service skills.
• Self-starter and adaptable to changing customer needs.

Responsibilities

• Fulfilling customer orders, merchandising, and processing new products.
• Lead colleagues in completing assigned tasks.
• Provide fast feedback to improve customer experience.
• Resolve customer issues with a focus on satisfaction.
• Promote Macy’s mobile app to enhance in-store experience.
• Coordinate with People Leaders on total store activities.
• Maintain core merchandise standards and store opening/closing procedures.
• Educate staff on point-of-sale technology and equipment.

Skills

Customer service

Communication

Adaptability

Time management

Retail experience

Education

High school diploma

Tools

POS system

RF scanner

Job description

Macy’s is hiring a Selling and Support Captain in New York. You will be an advocate for the customer, lead colleagues, and drive results through promotional and Omni selling initiatives.

You will perform duties across merchandising, order fulfillment, and in-store operations under People Leader supervision. Full-time schedule with 30+ hours per week is typical, with emphasis on delivering outstanding service, teamwork, and brand loyalty.