Customer Experience Captain - Retail & Merchandising Lead

Macy's; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's is seeking a Selling and Support Captain to lead on the selling floor with a focus on customer satisfaction, merchandising, and brand loyalty. You will drive results through omni selling initiatives and core customer service excellence under the guidance of a People Leader.

Advancement paths include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30+ hours per week; part-time schedules 12–24 hours.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Fulfilling customer orders and supervising selling floor tasks.
• Lead colleagues to execute assigned tasks and standards.
• Model and reinforce exceptional customer service and problem-solving.
• Promote Macy's mobile app to enhance the customer experience.
• Collaborate with People Leaders to plan total store activities.
• Assist in maintaining merchandise standards on the floor.
• Educate colleagues on point-of-sale technology and equipment.

Skills

Customer service

Merchandising

People leadership

Communication

Promotional selling

Education

High school diploma or equivalent

Tools

POS systems

RF equipment

Job description

Macy's is seeking a Selling and Support Captain to lead on the selling floor with a focus on customer satisfaction, merchandising, and brand loyalty. You will drive results through omni selling initiatives and core customer service excellence under the guidance of a People Leader.

Advancement paths include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30+ hours per week; part-time schedules 12–24 hours.