Customer Experience Captain: Retail & Merchandising

Bloomingdale's Inc.; Jersey City (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holiday pay

Job summary

Macy's Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising, and brand loyalty. Elevate sales through Omni and promotional initiatives under People Leader guidance.

Full-time roles typically schedule 30+ hours weekly; advancement paths include Personal Stylist or Sales and Customer Experience Manager. Benefits include health coverage, 401(k) match, paid time off, and holiday pay.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Assist customers and drive sales with outstanding service.
• Lead colleagues in completing assigned tasks and store priorities.
• Model customer-first behavior and promote Macy's app for better shopping experiences.
• Resolve issues quickly to maintain high customer satisfaction.
• Educate colleagues on POS tech and RF devices to aid selling and fulfillment.
• Support opening/closing procedures and store cleanliness.

Skills

Customer service

Communication

Adaptability

Leadership

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising, and brand loyalty. Elevate sales through Omni and promotional initiatives under People Leader guidance.

Full-time roles typically schedule 30+ hours weekly; advancement paths include Personal Stylist or Sales and Customer Experience Manager. Benefits include health coverage, 401(k) match, paid time off, and holiday pay.