Selling & Service Captain: Lead Merch & Experience

Macy's; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is hiring a Selling and Support Captain to champion customer satisfaction and brand loyalty on the selling floor. You will support promotional and omni selling initiatives under a People Leader, guiding colleagues and ensuring timely, high-quality service.

Full-time schedules vary but typically involve 30+ hours weekly. The role includes advancement opportunities like Personal Stylist or Sales and Customer Experience Manager, plus comprehensive benefits.

Qualifications

• 1-2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter able to adapt quickly to changing customer expectations and priorities.

Responsibilities

• Fulfill customer orders and merchandising tasks as assigned by your Captain role.
• Lead colleagues in the execution and completion of tasks on the selling floor.
• Provide fast feedback to improve every customer experience.
• Maintain high-level customer service through problem-solving and resolutions.
• Promote Macy's mobile app to enhance the in-store experience.
• Collaborate with People Leaders to plan store activities and monitor performance.

Skills

Customer service

Merchandising

Leadership

Communication

Flexibility

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's is hiring a Selling and Support Captain to champion customer satisfaction and brand loyalty on the selling floor. You will support promotional and omni selling initiatives under a People Leader, guiding colleagues and ensuring timely, high-quality service.

Full-time schedules vary but typically involve 30+ hours weekly. The role includes advancement opportunities like Personal Stylist or Sales and Customer Experience Manager, plus comprehensive benefits.