Customer Experience Captain: Lead, Sell & Elevate

Macy's; Monterey (CA); On-site; USD 38,683,000 - 53,726,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mind/

Tuition reimbursement

Job summary

Macy's is seeking a Selling and Support Captain to champion customer satisfaction, drive merchandising excellence, and lead colleagues on the selling floor. This elevated hourly role emphasizes brand loyalty and omni-channel initiatives, with advancement opportunities and a schedule that averages 30+ hours weekly for full-time staff.

Under a People Leader, you will ensure efficient operations, promote our mobile app, and coach teams to deliver outstanding service and store standards while

Qualifications

• 1-2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends and holidays
• High school diploma or equivalent
• Proficient in communicating effectively with customers and providing clear direction to colleagues

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Merchandising

Leadership

Communication

Adaptability

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's is seeking a Selling and Support Captain to champion customer satisfaction, drive merchandising excellence, and lead colleagues on the selling floor. This elevated hourly role emphasizes brand loyalty and omni-channel initiatives, with advancement opportunities and a schedule that averages 30+ hours weekly for full-time staff.

Under a People Leader, you will ensure efficient operations, promote our mobile app, and coach teams to deliver outstanding service and store standards while