Lead Practice Coordinator - Mental Health Front Office

Silversmith Capital Partners; Wellesley (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Lead Practice Coordinator to oversee front office activities across our Massachusetts practice locations, ensuring excellent patient service for in-person and telehealth visits. This role partners with clinicians and staff to maintain smooth daily operations and strong patient engagement.

You will manage scheduling, verify insurance, collect co-pays, and help onboard new Practice Coordinators while leading process improvements.

Qualifications

• High School diploma or equivalent required.
• 2+ years in healthcare operations or 1+ year exceptional performance in similar role.
• Proficiency with EMR software and Microsoft Office.
• Ability to multitask and work independently.
• Excellent written and verbal communication.
• Willingness to travel between locations.

Responsibilities

• Oversee front office daily activities across assigned locations.
• Ensure quality customer service for in-person and remote patients and clinicians.
• Manage scheduling, patient intake, and documentation processes.
• Coordinate with other coordinators to meet KPIs.
• Lead onboarding and training for new Practice Coordinators.
• Maintain a positive, secure, and motivating work environment.

Skills

Multitasking

Communication skills

Microsoft Office

EMR systems

HIPAA compliance

Travel between locations

Education

High School diploma required

Associate or Bachelor's degree preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health is seeking a Lead Practice Coordinator to oversee front office activities across our Massachusetts practice locations, ensuring excellent patient service for in-person and telehealth visits. This role partners with clinicians and staff to maintain smooth daily operations and strong patient engagement.

You will manage scheduling, verify insurance, collect co-pays, and help onboard new Practice Coordinators while leading process improvements.