Lead Practice Coordinator

LifeStance Health; Concord (NH); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

An established industry player is seeking a Lead Practice Coordinator to enhance patient and clinician experiences at their practice locations. This role involves overseeing daily operations, ensuring exceptional customer service, and supporting clinicians with administrative tasks. The ideal candidate will thrive in a dynamic environment, demonstrating strong multitasking and communication skills. As a full-time employee, you will enjoy comprehensive benefits including medical, dental, and a 401k with employer match. Join this forward-thinking company and make a meaningful impact in healthcare delivery.

Qualifications

• High School diploma required; associate's or bachelor's degree preferred.
• 2+ years in healthcare operations or 1+ year in a similar role.

Responsibilities

• Oversee daily front office activities ensuring quality service.
• Provide exceptional customer service and manage front desk duties.
• Assist clinicians with administrative tasks and scheduling.

Skills

Multitasking

Prioritization

Communication Skills

Microsoft Office

EMRs

HIPAA Compliance

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

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Job Summary: The Lead Practice Coordinator is responsible for overseeing the front office daily activities at assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits: As a full-time employee of LifeStance Health, benefits include medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

HOURLY PAY: $23.00 - 28.00/hour

LOCATIONS:

• 321 Billerica Rd., Chelmsford, MA 01824
• 200 Baker Ave., Concord, MA 01742
• 120 Boston Rd., Groton, MA 01450

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparations, ensuring paperwork, documentation, and demographics are accurate, and charts are ready.
• Manage general office duties to ensure smooth practice operations.
• Monitor phone queue operations to align resources with demand.
• Coordinate efforts across Practice Coordinators to meet KPIs.
• Lead implementation of new processes as directed by management.
• Fill in for front office vacancies to ensure resource availability.

Patient Support:

• Provide exceptional customer service, handle sensitive situations following Crisis and De-escalation Processes.
• Manage front desk duties, greeting and checking in/out patients courteously.
• Assist with payment, billing, scheduling, release requests, and inquiries via phone, email, or portal.
• Manage call queues to ensure timely responses.
• Assist patients with telehealth, portal issues, and troubleshooting.
• Handle urgent requests, triage patient issues, and escalate as needed.
• Collect co-payments and account balances at the time of service.
• Verify insurance eligibility and resolve issues with patients.

Clinician Support:

• Assist clinicians with administrative tasks such as sending correspondence.
• Coordinate with clinicians on patient questions.
• Audit and support clinician scheduling for accuracy.

Required Skills/Abilities: Ability to multitask, prioritize, work independently and in teams, with strong communication skills. Proficient in Microsoft Office & EMRs. Capable of handling sensitive, confidential information (HIPAA).

Education and Experience: High School diploma or equivalent required; associate's or bachelor's degree preferred. 2+ years in healthcare operations or 1+ year of exceptional performance in a similar role.