Practice Operations Lead - Healthcare Front Office

LifeStance Health; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability coverage

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Lead Practice Coordinator to oversee front office activities across assigned practice locations, ensuring top-notch patient service for both in-person and remote clients.

You will coordinate schedules, support clinicians, manage billing inquiries, and drive KPI achievement while promoting a welcoming, efficient, and compliant clinic environment. This role requires healthcare operations experience, strong communication, and willingness to travel between PA locations.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s preferred.
• 2+ years in healthcare operations or 1+ year exceptional performance.
• Excellent communication and multitasking abilities.
• Willingness to travel between locations.

Responsibilities

• Oversee front office daily activities for assigned practice groups.
• Ensure quality customer service for in-person and remote patients.
• Prepare schedules, verify paperwork, and manage patient demographics.
• Coordinate with clinicians and staff to meet KPIs.
• Lead onboarding and training for new Practice Coordinators.
• Maintain onsite coverage and a positive work environment.
• Handle insurance eligibility verification and co-pay collection.

Skills

Multitasking

Teamwork

Communication

MS Office

HIPAA compliance

Travel readiness

Education

High School or equivalent

Associates/Bachelor’s preferred

Tools

EMR systems

Microsoft Office

Job description

LifeStance Health is seeking a Lead Practice Coordinator to oversee front office activities across assigned practice locations, ensuring top-notch patient service for both in-person and remote clients.

You will coordinate schedules, support clinicians, manage billing inquiries, and drive KPI achievement while promoting a welcoming, efficient, and compliant clinic environment. This role requires healthcare operations experience, strong communication, and willingness to travel between PA locations.