Practice Operations Lead: Front Desk & Patient Care

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Massachusetts; On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k retirement savings with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks a Lead Practice Coordinator to oversee front office daily activities across multiple MA locations. You will ensure top-notch patient service for in-person and telehealth visits, while supporting clinicians and staff.

The role requires at least a high school diploma, with 2+ years in healthcare operations or strong performance. Expect onsite work, travel between sites, and a focus on process improvements and team guidance.

Qualifications

• Multitask and prioritize to support high-quality patient experience.
• Work independently and as part of a team.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and EMR systems.
• Comfortable handling HIPAA confidential information.
• Willingness to travel between MA locations.

Responsibilities

• Oversee front office daily activities for assigned practice group locations.
• Ensure quality customer service for in-person and remote patients and clinicians.
• Lead onboarding and training for new Practice Coordinators.
• Coordinate with Practice Coordinators to achieve KPIs.
• Support patient scheduling, billing questions, and co-pay collection.
• Triage and resolve urgent patient requests following procedures.
• Monitor front desk coverage and maintain a pleasant work environment.
• Maintain HIPAA compliance and secure handling of information.

Skills

Multitasking

Independent work

Communication

MS Office

EMRs

HIPAA compliance

Travel between locations

Education

High School diploma or equivalent

2+ years healthcare operations

Associate/Bachelor preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health seeks a Lead Practice Coordinator to oversee front office daily activities across multiple MA locations. You will ensure top-notch patient service for in-person and telehealth visits, while supporting clinicians and staff.

The role requires at least a high school diploma, with 2+ years in healthcare operations or strong performance. Expect onsite work, travel between sites, and a focus on process improvements and team guidance.