Practice Lead, Front Office & Operations

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Media (Delaware County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

The Lead Practice Coordinator at LifeStance Health oversees the front office daily activities for assigned practice group locations, ensuring exceptional service for in-person and telehealth patients and clinicians.

Responsibilities include preparing schedules, verifying demographics, handling payments and insurance eligibility, and coordinating with clinicians to keep schedules accurate. This role requires strong communication and front desk leadership across multiple PA locations.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years in healthcare operations or 1+ year exceptional performance in a similar role.

Responsibilities

• Create a positive work environment and support engagement activities.
• Prepare schedules and ensure paperwork and demographics are accurate.
• Monitor call queue and allocate resources across locations.
• Triage patient issues and escalate as needed.
• Process front desk check-in/out and patient payments.
• Verify insurance eligibility and assist with billing questions.

Skills

Multitask

Communication

Teamwork

HIPAA knowledge

MS Office / EMR

Travel flexibility

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

The Lead Practice Coordinator at LifeStance Health oversees the front office daily activities for assigned practice group locations, ensuring exceptional service for in-person and telehealth patients and clinicians.

Responsibilities include preparing schedules, verifying demographics, handling payments and insurance eligibility, and coordinating with clinicians to keep schedules accurate. This role requires strong communication and front desk leadership across multiple PA locations.