Lead Medical Support Assistant - Scheduling & Care Coordination

U.S. Department of Veterans Affairs; Worcester (MA); Hybrid; USD 59,000 - 77,000; Full time

Job summary

Lead Medical Support Assistant position at U.S. Department of Veterans Affairs in Worcester, MA. Responsible for coordinating patient scheduling across multiple clinics, training staff, and ensuring adherence to VA policies. Telework is ad-hoc; standard hours Monday–Friday, 8:00am–4:30pm.

Role emphasizes frontline patient contact, accuracy in demographics and scheduling, and liaison duties among interdisciplinary teams to support access to care.

Qualifications

• Coordinate appointment scheduling across clinics.
• Train new employees on clerical processes.
• Provide guidance on policy changes and staffing.

Responsibilities

• Ensure accurate and timely scheduling of appointments.
• Assist with training and staffing coverage; monitor workload.
• Oversee clinic workflows and access to care across multiple clinics.

Job description

Lead Medical Support Assistant position at U.S. Department of Veterans Affairs in Worcester, MA. Responsible for coordinating patient scheduling across multiple clinics, training staff, and ensuring adherence to VA policies. Telework is ad-hoc; standard hours Monday–Friday, 8:00am–4:30pm.

Role emphasizes frontline patient contact, accuracy in demographics and scheduling, and liaison duties among interdisciplinary teams to support access to care.