Lead Medical Support Assistant - Patient Access Ops

U.S. Department of Veterans Affairs; Bedford (MA); On-site; USD 63,000 - 82,000; Full time

Job summary

The Department of Veterans Affairs, within the VA Bedford Healthcare System in Bedford, MA, is seeking a Lead Medical Support Assistant. The role involves supervising Medical Support Assistants, coordinating with clinical staff, and ensuring efficient scheduling and patient flow in a federal healthcare setting.

You will train new staff in clerical processes, apply VA policies, and monitor clinic access and pre-visit requirements.

Qualifications

• Experience training staff in clerical processes and VA scheduling guidelines.
• Knowledge of VA policies, regulations, and privacy rules relevant to patient scheduling and records.
• Ability to monitor clinic access, insurance collection, and patient readiness for visits.

Responsibilities

• Oversee and evaluate the work of all Medical Support Assistants and coordinate with clinical staff to resolve complex problems.
• Identify education and training needs of staff and evaluate scheduling practices.
• Provide educational sessions to train new employees in clerical processes to meet VA scheduling goals.
• Assist with pre-appointment requirements (labs, EKGs, x-rays) and ensure readiness for patient visits.
• Monitor access to care and ensure accurate insurance collection and record-keeping.

Skills

Leadership

Healthcare scheduling

Patient communication

Privacy and compliance

Education

Tools

VA scheduling system

Electronic Health Records (EHR)

Job description

The Department of Veterans Affairs, within the VA Bedford Healthcare System in Bedford, MA, is seeking a Lead Medical Support Assistant. The role involves supervising Medical Support Assistants, coordinating with clinical staff, and ensuring efficient scheduling and patient flow in a federal healthcare setting.

You will train new staff in clerical processes, apply VA policies, and monitor clinic access and pre-visit requirements.