Lead Medical Support Assistant: Scheduling & Care Coordination

US-Department-of-Veterans-Affair; Worcester (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

US Department of Veterans Affairs is seeking a Lead Medical Support Assistant to manage outpatient scheduling, patient flow, and interdepartmental coordination at a VA Medical Center. The role requires strong communication and system skills to support multiple clinics and care teams.

Responsibilities include scheduling, customer service, and staff training while ensuring compliance with VA policies and HIPAA.

Qualifications

• United States citizenship is required as applicable.
• Education: High school diploma, GED, or equivalent.
• English language proficiency in speaking and writing.
• Transcript or GED documentation must be submitted with the application.

Responsibilities

• Schedule outpatient appointments using VISTA or DHCP scheduling options and VS GUI.
• Provide courteous, accurate customer service per VA policies.
• Protect patient information under HIPAA and VA directives.
• Train new relief staff and assist with staffing/workflow planning.
• Coordinate with interdisciplinary care team staff to meet patient needs.

Skills

Medical terminology

Interdisciplinary coordination

System proficiency

Work prioritization

Staff development & training

Staffing management

Education

High school diploma or GED

Tools

VISTA scheduling

DHCP scheduling

VS GUI

Job description

US Department of Veterans Affairs is seeking a Lead Medical Support Assistant to manage outpatient scheduling, patient flow, and interdepartmental coordination at a VA Medical Center. The role requires strong communication and system skills to support multiple clinics and care teams.

Responsibilities include scheduling, customer service, and staff training while ensuring compliance with VA policies and HIPAA.