Advanced Medical Support Assistant - Care Coordination

U.S. Department of Veterans Affairs; Bedford (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal retirement benefits

Job summary

U.S. Department of Veterans Affairs in Bedford, MA is seeking a Medical Support Assistant (Advanced) to join the Executive Director service. The role supports interdisciplinary care delivery, handles patient scheduling, data entry, and customer service duties.

This is a permanent, full-time position at 40 hours per week. The incumbent collaborates with clinicians and administrative staff to ensure smooth patient flow, accurate record-keeping, and effective communication with patients and

Qualifications

• High school diploma or equivalent required for basic eligibility.
• Advanced knowledge of healthcare processes and ability to coordinate care across teams.
• Strong written and verbal communication, and ability to protect patient privacy.

Responsibilities

• Support clinic profile management and appointment coordination.
• Collect and update patient/insurance information.
• Prepare correspondence and memos as needed.
• Screen calls and provide information per privacy rules and clinic processes.
• Enter data into VISTA and scan documents into VISTA Imaging.

Skills

Advanced healthcare knowledge

Interdisciplinary coordination

Policy & procedures knowledge

Medical terminology

Collaboration with clinicians

Prioritization & organization

Effective communication

Privacy & confidentiality

Education

High school diploma or GED

Tools

VISTA system

Microsoft Office

MyHealthyVet portal

Job description

U.S. Department of Veterans Affairs in Bedford, MA is seeking a Medical Support Assistant (Advanced) to join the Executive Director service. The role supports interdisciplinary care delivery, handles patient scheduling, data entry, and customer service duties.

This is a permanent, full-time position at 40 hours per week. The incumbent collaborates with clinicians and administrative staff to ensure smooth patient flow, accurate record-keeping, and effective communication with patients and