Advanced Medical Support Assistant - Care Access & Coordination

US-Department-of-Veterans-Affair; Greenfield (MA); On-site; USD 42,000 - 70,000; Full time

Job summary

The VA Central Western Massachusetts Healthcare System is hiring Medical Support Assistant (Advanced) (GS-06) in a full-time capacity across multiple campuses, with day, evening, and weekend shifts as needed.

This role coordinates with the patient care team to manage clinic schedules, outpatient communications, and care coordination across disciplines, using MyHealthyVet and the VA electronic records to ensure readiness and accurate documentation.

Qualifications

• High school diploma, GED, or proficiency certificate.
• U.S. citizenship required.
• English language proficiency required.

Responsibilities

• Coordinate clinic appointment availability and adjust schedules to support clinics.
• Communicate with the patient care team and patients to manage follow-up actions.
• Enter information into the electronic health record and verify readiness for patient visits.
• Monitor patient flow and assist with care coordination across disciplines.

Skills

Interdisciplinary coordination

Electronic health records

Patient communication

Prioritization

Education

High school diploma or GED

Tools

MyHealthyVet

Job description

The VA Central Western Massachusetts Healthcare System is hiring Medical Support Assistant (Advanced) (GS-06) in a full-time capacity across multiple campuses, with day, evening, and weekend shifts as needed.

This role coordinates with the patient care team to manage clinic schedules, outpatient communications, and care coordination across disciplines, using MyHealthyVet and the VA electronic records to ensure readiness and accurate documentation.