Advanced Medical Support Assistant — Patient Access

U.S. Department of Veterans Affairs; Greenfield (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal benefits

Ad-hoc Telework

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant within the VA Central Western Massachusetts Healthcare System across multiple campuses. Positions are full-time with day shifts, some evenings/nights, weekends, and holidays.

Responsibilities include administrative support, patient scheduling, insurance data capture, and maintaining privacy compliance. The role operates within an interdisciplinary care model and emphasizes accurate data entry in VA systems,

Qualifications

• Provides administrative support to the assigned section.
• Works in an Interdisciplinary Coordinate Care delivery model.
• Screens/handle patient appointments and communications with privacy compliance.

Responsibilities

• Supports clinics with clinic profile management and patient scheduling.
• Collects and updates insurance information and demographics.
• Pre-registers veterans during check-in and schedules visits.

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant within the VA Central Western Massachusetts Healthcare System across multiple campuses. Positions are full-time with day shifts, some evenings/nights, weekends, and holidays.

Responsibilities include administrative support, patient scheduling, insurance data capture, and maintaining privacy compliance. The role operates within an interdisciplinary care model and emphasizes accurate data entry in VA systems,