Lead Medical Support Assistant - Telework Eligible

U.S. Department of Veterans Affairs; Winter Park (FL); On-site; USD 55,000 - 71,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant to oversee patient flow and administrative tasks at the Orlando VAMC, including Outpatient and Community Based Outpatient Clinics. The role emphasizes coordinating scheduling, orders, and referrals to ensure timely patient care.

The position supports guidance to staff, training, and maintaining efficient workflows, with a Monday–Friday schedule and telework eligibility.

Qualifications

• Education or degrees recognized by the U.S. Department of Education.
• If you are using foreign education, you must submit a Certificate of Foreign Equivalency with your transcript to receive credit.

Responsibilities

• Coordinate clinic cancellations and scheduling to ensure smooth patient flow.
• Manage appointment scheduling and changes, including check-ins/check-outs.
• Arrange for special studies and relay test results to clinical staff for immediate action.
• Verify doctors' orders and treatment orders; ensure completeness and accuracy of actions/documentation.
• Provide patient instruction and information on procedures; relay medication lists to patients at visits.

Job description

U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant to oversee patient flow and administrative tasks at the Orlando VAMC, including Outpatient and Community Based Outpatient Clinics. The role emphasizes coordinating scheduling, orders, and referrals to ensure timely patient care.

The position supports guidance to staff, training, and maintaining efficient workflows, with a Monday–Friday schedule and telework eligibility.