Lead, Leave & Disability Claims

Voya Financial, Inc.; Oregon; Hybrid; USD 80,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a Leave & Disability Claims Manager to lead disability and leave claims administration, ensure regulatory compliance, and deliver exceptional customer service within the Claims organization.

You will manage a team of claims professionals, collaborate with HR, legal and operations, and drive process improvements aligned with our Workplace market strategy.

Qualifications

• High School Diploma and supervisory experience required.
• Minimum of 5 years' experience in disability claims management.
• Expertise with leave laws and regulations (FMLA, ADA, PFML, etc.).
• Strong ability to influence decisions and drive changes.
• Excellent communication and interpersonal skills across teams.
• Certifications like CDMP or CCP are desirable.

Responsibilities

• Oversee disability and leave claims administration and compliance.
• Lead and develop a team of claims professionals.
• Collaborate with HR, legal and operations to align goals.
• Evaluate complex claims and provide direction on management.
• Deliver exemplary customer service to claimants.
• Develop and adopt policies to ensure consistency and efficiency.
• Monitor KPIs and drive continuous improvement in processes.
• Stay current with industry regulations and trends.
• Manage demand and capacity for optimal resources.
• Coordinate with global partners and internal stakeholders.

Skills

Team Leadership

Regulatory knowledge

Analytical thinking

Communication skills

Education

High School Diploma

Tools

HR systems

Job description

Voya Financial, Inc. is seeking a Leave & Disability Claims Manager to lead disability and leave claims administration, ensure regulatory compliance, and deliver exceptional customer service within the Claims organization.

You will manage a team of claims professionals, collaborate with HR, legal and operations, and drive process improvements aligned with our Workplace market strategy.