Disability & Leave Claims Leader

Voya Financial, Inc.; Saint Paul (MN); On-site; USD 80,000 - 133,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

401(k) and employer matching

Retirement plan – cash balance option

Tuition reimbursement

Paid time off and holidays

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Leave & Disability Claims Manager to oversee disability and leave claims across the Claims organization.

You will ensure compliance with regulatory requirements, deliver excellent customer service, and lead a team of claims professionals while coordinating with HR, legal, and global partners. The role requires strong leadership, deep knowledge of FMLA, ADA, PFML, and related regulations, plus a track record of improving claims processes and outcomes in a

Qualifications

• High School Diploma required.
• 5+ years in disability claims management.
• 3-5 years supervisory experience.
• Strong knowledge of leave related laws/regulations (FMLA, ADA, PFML, etc.).
• Professional certifications such as CDMP or CCP are desirable.

Responsibilities

• Oversee administration and management of disability and leave claims.
• Ensure compliance with federal and state regulations (FMLA, ADA, HIPAA, ERISA).
• Lead and develop a team of claims professionals.
• Collaborate with HR, legal, and operations and global partners.
• Evaluate complex claims and provide direction on disability and leave management.
• Deliver exemplary customer service and timely communication.
• Develop and adopt claims policies and procedures for consistency and efficiency.
• Monitor KPIs and drive continuous improvement at the source.

Skills

Team Leadership

FMLA knowledge

ADA knowledge

Disability claims management

Regulatory compliance

Analytical skills

Communication skills

Change management

Education

High School Diploma

CDMP

CCP

Job description

Voya Financial, Inc. is seeking a Leave & Disability Claims Manager to oversee disability and leave claims across the Claims organization.

You will ensure compliance with regulatory requirements, deliver excellent customer service, and lead a team of claims professionals while coordinating with HR, legal, and global partners. The role requires strong leadership, deep knowledge of FMLA, ADA, PFML, and related regulations, plus a track record of improving claims processes and outcomes in a