Leave & Disability Claims Manager — Lead & Elevate Outcomes

Voya Financial, Inc.; Minnesota; On-site; USD 80,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. in Minnesota is seeking a Leave & Disability Claims Manager to oversee disability and leave claims, ensuring compliance with FMLA, ADA, PFML, and related regulations.

You will lead a team of claims professionals, partner with HR and legal, and drive efficient, customer-centric processes in the Workplace market. This role emphasizes strategic planning, performance monitoring, and continuous improvement, with focus on policy development, audits, and collaboration with global

Qualifications

• High School Diploma.
• 3-5 years supervisory experience.
• Minimum of 5 years’ experience in disability claims management.
• Exceptional knowledge with leave related laws/regulations, FMLA; ADA; PFML, Paid Sick Leave, PWFA, and pregnancy related leaves.
• Strong background in disability management and industry best practices.
• Excellent analytical and problem‑solving abilities, with the ability to influence key decision makers to drive process improvements and change management.
• Strong communication and interpersonal skills to build and foster effective partnerships across the enterprise.
• Professional certifications such as Certified Disability Management Professional (CDMP), Certified Claims Professional (CCP), or similar are highly desirable.

Responsibilities

• Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations.
• Lead and manage a team of claims professionals, offering guidance, support, and development planning to ensure high performance and maintain Voya culture.
• Evaluate complex claims and situations, making informed decisions that require judgment and providing direction on disability and leave management claims.
• Deliver exemplary customer service to claimants, ensuring timely and accurate communication and resolution of claims.
• Develop, implement, and adopt claims policies and procedures to ensure consistency, efficiency, and compliance.
• Collaborate with global partners and internal stakeholders, including HR, legal, and operational teams, to align claims management with company goals and regulatory requirements.
• Monitor and report on key performance indicators (KPIs) related to claims management, providing insights and recommendations for improvement.
• Facilitate regular audits and reviews of claims processes to identify areas for improvement and implement necessary changes.
• Source opportunities for technology and process improvements from claims professionals to enhance operational efficiency and drive continuous improvement at the source.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

High School Diploma

Job description

Voya Financial, Inc. in Minnesota is seeking a Leave & Disability Claims Manager to oversee disability and leave claims, ensuring compliance with FMLA, ADA, PFML, and related regulations.

You will lead a team of claims professionals, partner with HR and legal, and drive efficient, customer-centric processes in the Workplace market. This role emphasizes strategic planning, performance monitoring, and continuous improvement, with focus on policy development, audits, and collaboration with global