Disability & Leave Claims Manager — Lead & Optimize

Voya Financial, Inc.; Minneota (MN); On-site; USD 80,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Retirement plan

Tuition reimbursement

PTO and holidays

Job summary

The Leave & Disability Claims Manager at Voya Financial oversees the administration and management of disability and leave claims within the Claims organization. This role ensures compliance with federal and state regulations, provides exemplary customer service, and leads a team of claims professionals.

The manager collaborates with internal stakeholders and global partners to optimize claims processing while aligning with the broader Claim vision.

Qualifications

• High School Diploma
• 3-5 years supervisory experience
• Minimum of 5 years’ experience in disability claims management
• Excellent knowledge of leave related laws/regulations (FMLA, ADA, PFML, etc.)
• Strong background in disability management and best practices
• Excellent analytical and problem‑solving abilities with influence to drive change
• Strong communication and interpersonal skills for enterprise partnerships
• Professional certifications such as CDMP or CCP desirable

Responsibilities

• Oversee administration and management of disability and leave claims with regulatory compliance.
• Lead and manage a team of claims professionals.
• Evaluate complex claims and provide direction on disability/leave management.
• Deliver exemplary customer service to claimants.
• Develop, implement, and adopt claims policies and procedures.
• Collaborate with global partners and internal stakeholders (HR, legal, operations).
• Monitor KPIs and provide insights for improvement.
• Facilitate audits and reviews of claims processes.
• Identify opportunities for technology and process improvements.
• Manage demand and capacity for resources.
• Stay current with industry regulations related to disability and leave claims.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Problem solving

Leadership

Education

High School Diploma

CDMP/CCP desirable

Job description

The Leave & Disability Claims Manager at Voya Financial oversees the administration and management of disability and leave claims within the Claims organization. This role ensures compliance with federal and state regulations, provides exemplary customer service, and leads a team of claims professionals.

The manager collaborates with internal stakeholders and global partners to optimize claims processing while aligning with the broader Claim vision.