Lead Field Service Parts Advisor

Rivian; Frazer Township (PA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Paid vacation and sick leave

401(k) Plan and Employee StockPurchase

Job summary

Rivian is seeking a Parts Advisor to egy service locations in Pennsylvania, delivering exceptional internal customer experiences, guiding parts receiving and inventory, and coordinating with Regional Parts Specialists, Technicians, Advisors, and local management.

The role demands strong communication, organization, and a proactive, adaptable mindset, with a focus on continuous improvement and safety in a fast-paced environment.

Qualifications

• Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus.
• Ability to train and guide others on parts receiving, stocking, and inventory processes.
• Strong communication and organizational skills with a customer-first mindset.

Responsibilities

• Train and guide others on receiving and stocking parts and inventory control.
• Support Rivian Service Centers when required.
• Explain and execute processes/standards (warranty return, shipping, etc.).
• Explain the physical inventory process (preparation and execution).
• Provide feedback to channel planning on MIN/MAX levels.
• Understand and explain KPIs and their significance.
• Identify discrepancies in parts procurement and improve processes.
• Communicate with technicians and leads to ensure clear customer service channels.
• Identify and order the correct parts needed for repairs.
• Utilize Rivian's systems and documents (SharePoint, Warranty Manual, etc.).

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Adaptability

Team coordination

Education

HS Diploma or GED

Degree or team leadership experience (preferred)

Tools

SharePoint

Warranty Manual

Write It Right

Rivian systems

Forklift operation

Job description

Rivian is seeking a Parts Advisor to egy service locations in Pennsylvania, delivering exceptional internal customer experiences, guiding parts receiving and inventory, and coordinating with Regional Parts Specialists, Technicians, Advisors, and local management.

The role demands strong communication, organization, and a proactive, adaptable mindset, with a focus on continuous improvement and safety in a fast-paced environment.