Senior Field Service Parts Advisor

Watershed; Montgomeryville (Montgomery County); On-site; USD 29,000 - 45,000; Full time

Job summary

Rivian is hiring a Parts Advisor to enhance the internal customer experience at service locations. The role requires a customer-first mindset, strong communication, and a collaborative approach with technicians, advisors, and regional specialists.

You will manage parts, support channel planning, and uphold Rivian's safety and 5S standards in a fast-paced environment. Ideal candidates have a high school diploma, excellent organizational skills, and 2–3 years in a customer-facing role.

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Able to communicate clearly and professionally.
• Patience, empathy, and problem-solving mindset required.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand, explain, and execute the shipping process and packaging.

Skills

Strong communication

Organization

Customer service

Attention to detail

Problem solving

Education

High School Diploma or GED

Job description

Rivian is hiring a Parts Advisor to enhance the internal customer experience at service locations. The role requires a customer-first mindset, strong communication, and a collaborative approach with technicians, advisors, and regional specialists.

You will manage parts, support channel planning, and uphold Rivian's safety and 5S standards in a fast-paced environment. Ideal candidates have a high school diploma, excellent organizational skills, and 2–3 years in a customer-facing role.