Senior Field Service Parts Advisor

Rivian; Eagan (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation & sick leave

Employee stock purchase program

Job summary

Rivian is hiring a Parts Advisor for its Minnesota service locations. The role focuses on delivering exceptional internal customer experience, coordinating with regional specialists and technicians, and driving process improvements.

Candidates should excel in communication, organization, and fast-paced environments. The position requires a customer-first mindset, flexibility in ambiguous situations, and the ability to handle parts handling, inventory, and safety protocols.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms.
• Strong communication, organizational and time management skills.
• Exhibits patience, empathy, attention to detail, and a passion for problem-solving.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand, explain, and execute the shipping process and how to package parts before final shipment.
• Understand what channel planning is, and understand how channel planning works.
• Understand, explain, and execute indirect purchasing through Coupa.
• Understand and explain KPI's and metrics and their significance.
• Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes.
• Comfortably communicates with technicians and leads to promote clear communication channels.
• Identify and order the correct part needed for any repair.
• Source or look up and understand parts assemblies / subassemblies.
• Physically and systematically receive parts and/or allocate back orders.
• Physically and systematically BIN parts.
• Understand, execute and explain the Rivian BIN scheme.
• Identify damages, shortages, overages, incorrect parts, and no stock.
• Utilize and navigate SharePoint, Warranty Manual, Write It Right and Rivian's systems.
• Demonstrate and execute daily counts and understand the intended use of the tool.
• Understand, execute and explain pre pulling parts for upcoming appointments.
• Understands all pay types and use cases.
• Learn Rivian's maintenance scheduling.
• Explain services and provide an exceptional customer experience.
• Utilize a forklift in required areas for transporting and organization of parts.
• Learn Rivian's safety requirements.
• List and explain the 5S stages and methodology.
• Provide exceptional service to all customers using Rivian Guiding Principles.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Physical stamina

Education

High School Diploma or GED

Job description

Rivian is hiring a Parts Advisor for its Minnesota service locations. The role focuses on delivering exceptional internal customer experience, coordinating with regional specialists and technicians, and driving process improvements.

Candidates should excel in communication, organization, and fast-paced environments. The position requires a customer-first mindset, flexibility in ambiguous situations, and the ability to handle parts handling, inventory, and safety protocols.