Senior Field Service Parts Advisor

Rivian; Roswell (GA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Paid vacation

Sick leave

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

Rivian is seeking a Parts Advisor to deliver exceptional internal customer service at service locations. The role requires focus, initiative, process knowledge, strong communication, and cross-functional collaboration to support service teams and customers.

You will work with Regional Parts Specialists, Technicians, Advisors, and local management, driving continuous improvement and a customer-first approach in dynamic environments. Availability for a full-time schedule is expected.

Qualifications

• Clear and effective written and verbal communication.
• Strong time management and organizational skills.
• Patience, empathy, and attention to detail in problem solving.
• Excellent customer service mindset and ability to multi-task in a fast-paced environment.
• Basic math for estimates and payments.
• Availability for a full-time schedule, including weekends and holidays.

Responsibilities

• Demonstrate and execute the warranty return process.
• Explain and execute the shipping process and packaging of parts.
• Understand channel planning and how it works.
• Handle indirect purchasing through Coupa and related processes.
• Explain KPIs and metrics and their significance.
• Identify and resolve discrepancies in parts procurement and learn from issues.
• Communicate with technicians and leads to optimize customer service.
• Identify and order the correct parts needed for repairs.
• Navigate parts assemblies and subassemblies.
• Receive, back-order, BIN parts, and manage inventory.
• Explain Rivian's BIN scheme and processes.
• Identify damages, shortages, overages, and no stock.
• Use SharePoint and Rivian systems for documentation.
• Perform daily counts and understand tool usage.
• Pre-pull parts for upcoming appointments.
• Understand pay types (Goodwill, Customer, Internal) and use cases.
• Learn Rivian's maintenance scheduling.
• Explain services and provide exceptional customer experience.
• Use a forklift where required.

Skills

Communication

Time management

Problem-solving

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Forklift

SharePoint

Warranty Manual

Rivian systems

Job description

Rivian is seeking a Parts Advisor to deliver exceptional internal customer service at service locations. The role requires focus, initiative, process knowledge, strong communication, and cross-functional collaboration to support service teams and customers.

You will work with Regional Parts Specialists, Technicians, Advisors, and local management, driving continuous improvement and a customer-first approach in dynamic environments. Availability for a full-time schedule is expected.