Lead Customer Service & Production Specialist

FedEx Office and Print Services; Westerville (OH); Presencial; USD 25 000 - 29 000; Tempo integral

Resumo da oferta

FedEx Office is seeking a Lead Consultant in Westerville, OH to deliver expert customer service across print, signs & graphics, and shipping. You will take orders, quote pricing, manage production flow, and coordinate store activities while guiding team members on shift.

The role emphasizes consultative selling, complex order handling, quality control, and effective cross-team communication. A high school diploma and 2+ years of relevant experience are required.

Qualificações

• High school diploma or equivalent
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsabilidades

• Demonstrates consultative behaviors to ensure friendly, polite, expert service.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Coordinates pick-up and delivery of customer orders.
• Operates the Point of Sale terminal (POS) and handles financial transactions.
• Follows FedEx Office SOPs and safety policies.

Conhecimentos

Customer service

Communication

Leadership

Team coordination

Sales skills

Multitasking

Formação académica

High school diploma or equivalent

Ferramentas

POS terminal

Descrição da oferta de emprego

FedEx Office is seeking a Lead Consultant in Westerville, OH to deliver expert customer service across print, signs & graphics, and shipping. You will take orders, quote pricing, manage production flow, and coordinate store activities while guiding team members on shift.

The role emphasizes consultative selling, complex order handling, quality control, and effective cross-team communication. A high school diploma and 2+ years of relevant experience are required.