Lead Retail Customer Experience & Production Specialist

FedEx Office; Aspen (CO); On-site; USD 29,000 - 36,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs & graphics, and shipping services. You will take orders, provide pricing, and guide customers to the best FedEx Office solutions while coordinating store activities and production workflows.

This role requires strong communication, multitasking, and leadership to ensure high-quality output and on-time delivery. The position is based in a physical store with daily customer-facing duties.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the POS terminal and handles financial transactions.

Skills

Customer service

Communication skills

Consultative selling

Team leadership

Education

High school diploma or equivalent

Tools

POS system

Job description

FedEx Office is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs & graphics, and shipping services. You will take orders, provide pricing, and guide customers to the best FedEx Office solutions while coordinating store activities and production workflows.

This role requires strong communication, multitasking, and leadership to ensure high-quality output and on-time delivery. The position is based in a physical store with daily customer-facing duties.