Lead Retail Service & Production Specialist

FedEx Logistics; Westerville (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

FedEx Office in Ohio is seeking a Lead Consultant to coordinate store activities, take customer orders, provide pricing, and guide complex print and shipping jobs. You will supervise production flow, set up large orders, and ensure quality throughout the process.

This role requires strong verbal and written communication, at least 2 years of specialized experience, and the ability to lift 55 pounds in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.

Skills

Communication skills

Education

High School Diploma or equivalent

Job description

FedEx Office in Ohio is seeking a Lead Consultant to coordinate store activities, take customer orders, provide pricing, and guide complex print and shipping jobs. You will supervise production flow, set up large orders, and ensure quality throughout the process.

This role requires strong verbal and written communication, at least 2 years of specialized experience, and the ability to lift 55 pounds in a fast-paced environment.