Lead Customer Service & Print Production Specialist

FedEx; Sarasota (FL); Presencial; USD 32 000 - 45 000; Tempo integral

Resumo da oferta

FedEx Office in the United States is seeking a Lead Consultant to manage print, signs & graphics, and shipping services. The role involves taking customer orders, giving pricing, coordinating store activities, and producing complex orders. Strong leadership to guide the team and ensure quality during production is essential.

The position requires supervising efficiency, logging production jobs, and maintaining excellent customer service. Experience in fast-paced retail environments is preferred.

Qualificações

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsabilidades

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, providing pricing information, performing consultative selling, and recommending FedEx Office products and services.
• Oversees complex orders and runs black and white or color production on full service orders.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in training store team members.

Conhecimentos

Excellent verbal and written comms

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

FedEx Office in the United States is seeking a Lead Consultant to manage print, signs & graphics, and shipping services. The role involves taking customer orders, giving pricing, coordinating store activities, and producing complex orders. Strong leadership to guide the team and ensure quality during production is essential.

The position requires supervising efficiency, logging production jobs, and maintaining excellent customer service. Experience in fast-paced retail environments is preferred.