Print & Shipping Specialist — Customer Service

FedEx Office and Print Services; Westerville (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

FedEx Office in Westerville, OH is seeking a Store Consultant to deliver a positive, consultative customer experience in a retail setting. You will handle print, signs, graphics, and shipping orders, provide pricing information, and guide customers to the right FedEx Office products and services.

The role requires strong communication, the ability to manage multiple tasks, and the capability to operate printing and shipping equipment while maintaining a clean store environment.

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

Skills

Customer service

Communication skills

Retail process knowledge

Education

High school diploma or equivalent

Job description

FedEx Office in Westerville, OH is seeking a Store Consultant to deliver a positive, consultative customer experience in a retail setting. You will handle print, signs, graphics, and shipping orders, provide pricing information, and guide customers to the right FedEx Office products and services.

The role requires strong communication, the ability to manage multiple tasks, and the capability to operate printing and shipping equipment while maintaining a clean store environment.