Lead Customer Experience Specialist - Print, Signs & Shipping

FedEx Office; Westerville (OH); On-site; USD 23,000 - 29,000; Full time

Job summary

FedEx Office in Westerville, OH is seeking a Lead Consultant who will manage customer orders, coordinate store activities, provide pricing information, and recommend FedEx Office products and services. You will oversee complex production orders, operate advanced equipment, and help guide other team members while ensuring high-quality service for every customer.

The role emphasizes consultative selling, production flow management, and accurate financial paperwork.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative customer service.
• Manages production flow and ensures orders are accurate and on time.
• Takes orders, provides pricing information, and recommends FedEx Office products and services.
• Coordinates leading of digital imaging and color production on full service orders.
• Operates POS and handles financial transactions.
• Provides leadership to team members on an assigned shift.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma

Job description

FedEx Office in Westerville, OH is seeking a Lead Consultant who will manage customer orders, coordinate store activities, provide pricing information, and recommend FedEx Office products and services. You will oversee complex production orders, operate advanced equipment, and help guide other team members while ensuring high-quality service for every customer.

The role emphasizes consultative selling, production flow management, and accurate financial paperwork.