Lead Customer Experience & Production Specialist

FedEx Office and Print Services; Charlotte (NC); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

FedEx Office is seeking a Lead Consultant to manage customer orders, coordinate store activities, and provide pricing information across print, signs & graphics, and shipping services. You will produce complex orders, operate advanced equipment, and supervise team members on shift as needed.

The role emphasizes consultative selling, quality control, and efficient production workflows, ensuring exceptional customer experiences at FedEx Office locations.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsabilités

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.

Connaissances

Verbal communication

Written communication

Formation

High school diploma or equivalent education

Description du poste

FedEx Office is seeking a Lead Consultant to manage customer orders, coordinate store activities, and provide pricing information across print, signs & graphics, and shipping services. You will produce complex orders, operate advanced equipment, and supervise team members on shift as needed.

The role emphasizes consultative selling, quality control, and efficient production workflows, ensuring exceptional customer experiences at FedEx Office locations.