Lead Customer Experience & Print Services Specialist

FedEx Office and Print Services; Sharon Township (OH); On-site; USD 24,000 - 29,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant in Ohio to manage and coordinate store activities, take customer orders, provide pricing, and suggest FedEx Office products and services. You will oversee complex orders, run color and black-and-white production, and ensure quality throughout the production process.

With leadership direction, you may guide a team on shifts, train store staff, and help with scheduling, inventory, and shipping coordination while delivering friendly, consultative service to

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service.
• Manages production flow to ensure orders are done right and on time.
• Takes customer orders, provides pricing info, performs consultative selling, logs production jobs.
• Leads digital imaging and runs color/black & white production on full service orders.
• Sets up complex orders and multitasks to meet production deadlines.
• Coordinates pick-up and delivery of customer orders.

Skills

Verbal & written communication

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant in Ohio to manage and coordinate store activities, take customer orders, provide pricing, and suggest FedEx Office products and services. You will oversee complex orders, run color and black-and-white production, and ensure quality throughout the production process.

With leadership direction, you may guide a team on shifts, train store staff, and help with scheduling, inventory, and shipping coordination while delivering friendly, consultative service to