Lead Retail Customer Service & Production Specialist

FedEx Office and Print Services; Chanhassen (MN); On-site; USD 40,000 - 47,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs & graphics, and shipping. You will take orders, provide pricing, manage production flow, and lead digital imaging on complex orders.

Strong consultative selling and cross-functional coordination are required to ensure timely, accurate results. You may supervise on-shift staff, train teammates, and handle POS transactions while maintaining high quality and efficiency in a fast-paced

Qualifications

• High school diploma or equivalent
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service
• Manages production flow to ensure on-time orders
• Takes customer orders, provides pricing and recommends FedEx Office products and services
• Coordinates store activities and assists in training team members
• Operates the POS terminal and handles financial transactions
• Coordinates pick-up and delivery of customer orders
• Follows safety, HR, and security policies

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma

Tools

POS system

Job description

FedEx Office is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs & graphics, and shipping. You will take orders, provide pricing, manage production flow, and lead digital imaging on complex orders.

Strong consultative selling and cross-functional coordination are required to ensure timely, accurate results. You may supervise on-shift staff, train teammates, and handle POS transactions while maintaining high quality and efficiency in a fast-paced