Lab Systems Support Engineer (Remote + Travel)

Jacobs Management Group; Chicago (IL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

401k

Voluntary benefits

Job summary

Jacobs Management Group is seeking a Customer Support Specialist/Technical Support Specialist to install systems at customer labs, train teams, and keep operations running smoothly. The role blends hands-on hardware and software work with remote support, and requires travel about 75% across the United States.

You'll join a growing team with strong training and growth opportunities. Qualifications emphasize biology-related degrees or equivalent lab experience, and the ability to work

Qualifications

• Bachelor in biology, biotech, biomedical engineering, or life sciences, or equivalent experience.
• Lab application knowledge (cytogenetics or pathology) and strong customer communication.
• Ability to work autonomously.
• Spanish is a plus.

Responsibilities

• Installing systems at customer labs and training their teams.
• Troubleshooting, repairing, and maintaining hardware and software.
• Providing remote support.
• Traveling about 75% in the U.S.

Skills

Customer communication

Autonomy

Spanish (nice-to-have)

Education

Bachelor's in biology or related life sciences

Job description

Jacobs Management Group is seeking a Customer Support Specialist/Technical Support Specialist to install systems at customer labs, train teams, and keep operations running smoothly. The role blends hands-on hardware and software work with remote support, and requires travel about 75% across the United States.

You'll join a growing team with strong training and growth opportunities. Qualifications emphasize biology-related degrees or equivalent lab experience, and the ability to work