Field Systems Engineer - Remote, Travel-Heavy

bioMérieux; United States; Sur place; USD 44 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision plans

Retirement plan

Paid time off

Résumé du poste

bioMérieux Inc. is seeking a Field Systems Engineer to service customers within a territory and nationwide as needed. You will work remotely, support installations, maintenance, and repairs, and participate in an on-call rotation with travel responsibilities.

The role requires a bachelor’s in engineering or related field, plus 2+ years of electro-mechanical troubleshooting experience or 6+ years substitute, and a valid driver’s license. Training at multiple locations is provided.

Qualifications

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.

Responsabilités

• Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
• Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.
• Training Travel: Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
• Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.
• Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements.
• Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.
• Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle.
• Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.
• Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Connaissances

Customer service

Troubleshooting

Electrical systems

Electronic skills

Communication skills

Project management

Documentation

Formation

Bachelor degree in Engineering

6+ years of relevant experience

Driver's license

Outils

Outlook

Teams

Word

Excel

Description du poste

bioMérieux Inc. is seeking a Field Systems Engineer to service customers within a territory and nationwide as needed. You will work remotely, support installations, maintenance, and repairs, and participate in an on-call rotation with travel responsibilities.

The role requires a bachelor’s in engineering or related field, plus 2+ years of electro-mechanical troubleshooting experience or 6+ years substitute, and a valid driver’s license. Training at multiple locations is provided.