Customer Support Specialist Technical Support Specialist

Jacobs Management Group; Chicago (IL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

401k

Voluntary benefits

Job summary

Jacobs Management Group is seeking a Customer Support Specialist/Technical Support Specialist to install systems at customer labs, train teams, and keep operations running smoothly. The role blends hands-on hardware and software work with remote support, and requires travel about 75% across the United States.

You'll join a growing team with strong training and growth opportunities. Qualifications emphasize biology-related degrees or equivalent lab experience, and the ability to work

Qualifications

• Bachelor in biology, biotech, biomedical engineering, or life sciences, or equivalent experience.
• Lab application knowledge (cytogenetics or pathology) and strong customer communication.
• Ability to work autonomously.
• Spanish is a plus.

Responsibilities

• Installing systems at customer labs and training their teams.
• Troubleshooting, repairing, and maintaining hardware and software.
• Providing remote support.
• Traveling about 75% in the U.S.

Skills

Customer communication

Autonomy

Spanish (nice-to-have)

Education

Bachelor's in biology or related life sciences

Job description

Customer Support Specialist/Technical Support Specialist

Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks.

Why You Should Apply:

• \- Two openings on a growing team, with people in place to train you
• \- A relationship-building model where you support customers in their work
• \- Salaried, with medical, dental, 401k and voluntary benefits
• \- Book travel on your own card and keep the points
• \- Hands-on hardware and software work, remote and onsite

What You'll Be Doing:

• \- Installing systems at customer labs and training their teams
• \- Troubleshooting, repairing, and maintaining hardware and software
• \- Providing remote support
• \- Traveling about 75% in the U.S.

About You:

• \- Be able to do the job as described
• \- Lab application knowledge (cytogenetics or pathology) and strong customer communication
• \- A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience. Lab technologists who build their own computers have done well here
• \- Ability to work autonomously
• \- Spanish is a plus