Customer Support Specialist/Technical Support Specialist
Jacobs Management Group, Inc.
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Benefits offered by this job
Job summary
Jacobs Management Group, Inc. seeks a technically skilled professional to install hypothesis-specific lab systems in customer labs and train their teams.
The role requires hands-on hardware and software work with both remote and on-site support across diverse lab environments. The ideal candidate has lab application knowledge in cytogenetics or pathology, strong communication with customers, and a bachelor's degree in biology, biotech, biomedical engineering, or life sciences.
Qualifications
- Lab application knowledge in cytogenetics or pathology.
- Strong customer communication skills.
- Bachelor's degree in biology, biotech, biomedical engineering or life sciences, or equivalent experience.
Responsibilities
- Install systems at customer labs and train their teams.
- Troubleshoot, repair, and maintain hardware and software.
- Provide remote support for customers.
- Travel about 75% across the U.S.
Skills
Education
Job description
Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks.
- Two openings on a growing team, with people in place to train you
- A relationship-building model where you support customers in their work
- Salaried, with medical, dental, 401k and voluntary benefits
- Book travel on your own card and keep the points
- Hands-on hardware and software work, remote and onsite
- Installing systems at customer labs and training their teams
- Troubleshooting, repairing, and maintaining hardware and software
- Providing remote support
- Traveling about 75% in the U.S.
- Be able to do the job as described
- Lab application knowledge (cytogenetics or pathology) and strong customer communication
- A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience. Lab technologists who build their own computers have done well here
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