La Mansion | Front Office Assistant Manager

PERG online; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

PERG online is seeking an Assistant Front Office Manager to support the Director of Front Office and night staff, ensuring efficient evening operations and service excellence.

The role emphasizes staff training, guest satisfaction, and daily coordination with departments to maintain Omni Standards across the property.

The incumbent will oversee PMS usage, balance checks, rate integrity, and VIP handling while collaborating with marketing and loyalty teams to enhance guest experiences.

Qualifications

• Experience in luxury hotel environment preferred.
• Flexible schedule including nights, weekends, holidays.
• Ability to stand for full shift.
• Customer-focused with strong organizational skills.
• Knowledge of front office systems and related computer programs.

Responsibilities

• Train associates to ensure Omni Standards.
• Communicate with all department managers; coordinate with Night Audit.
• Address guest complaints to maintain satisfaction.
• Be familiar with hotel computer systems for training and troubleshooting.
• Complete weekly supply inventories; manage pars.
• Prepare group information sheets.
• Complete balance/check-out reports and daily credit checks.
• Adhere to Front Office systems and controls.
• Ensure knowledge of Marketing Programs for the company and hotel.
• Collaborate with Loyalty Ambassador to service select guests.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Tech savvy

Tools

Property Management Systems

Microsoft Office

Job description

Assistant Front Office Manager

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.