Assistant Front Office Manager

Omni Hotels; Virginia (MN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Omni Hotels seeks an Assistant Front Office Manager to ensure peak efficiency during evening hours. You will work with the Director of Front Office and night staff to deliver exceptional guest experiences while upholding Omni standards.

Responsibilities include training, coordinating with department managers, resolving complaints, and maintaining PMS familiarity for smooth operations and trouble-shooting. Strong organizational and guest-service skills are essential.

Qualifications

• Experience in luxury hotels preferred.
• Flexible schedule including nights, weekends and holidays.
• Able to stand for the full shift and maintain focus.
• Customer service oriented with strong multitasking and organizational skills.
• Knowledge of PMS and related computer programs.
• Proficient in Microsoft Office suite.

Responsibilities

• Train associates to Omni Standards and ensure consistency.
• Communicate with department managers daily; coordinate with Night Audit.
• Resolve guest complaints while maintaining a positive impression.
• Be proficient with hotel systems for training and troubleshooting.
• Perform weekly supply inventories and maintain pars.
• Prepare and review rate discrepancy reports and adjust as needed.
• Block and assign arrivals for the next day, including VIPs and special requests.
• Prepare group information sheets and balance-out at checkout.
• Perform daily credit checks and adhere to Front Office systems and controls.
• Support Marketing Programs knowledge and alignment.
• Collaborate with Loyalty Ambassador to track/select guests.

Skills

Customer service oriented

Multitasking

Detail oriented

Organizational skills

Willing to work nights/holidays

Luxury hotel experience

Tools

Property Management Systems

Microsoft Office

Job description

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.