Assistant Front Office Manager

Clear Destination Inc.; New Orleans (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Clear Destination Inc. seeks an Assistant Front Office Manager to lead evening Front Office operations alongside the Director of Front Office and night staff. You will ensure efficiency, train associates, and maintain Omni standards.

You will coordinate with department managers, resolve guest issues, manage the hotel computer system, and oversee nightly tasks such as balance reports and credit checks. Strong communication and MS Office skills are essential.

Qualifications

• Previous luxury hotel experience preferred.
• Willing to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for the full shift.
• Customer service oriented with multitasking and detail orientation.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Train associates to ensure Omni Standards.
• Communicate with department managers, especially with Night Audit each evening/morning.
• Handle guest complaints and resolve to guest satisfaction.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to maintain pars.
• Complete rate discrepancy reports and implement changes.
• Block/assign arrivals for the following day (VIPs, ESPs, Special Requests).
• Prepare group information sheets.
• Complete checkout with balance report.
• Complete daily credit checks.
• Adhere to Front Office systems and controls.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work with the Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multi-tasking

Attention to detail

Organizational skills

MS Office proficiency

Tools

Property Management System

Microsoft Office

Job description

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis, especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.