Assistant Front Office Manager

Omni Hotels & Resorts; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Omni Hotels & Resorts in Chicago seeks a Front Office Training Coordinator to drive efficiency in Front Office and Guest Services. You will train associates to Omni Standards, communicate with department managers, and resolve guest concerns while maintaining an exceptional guest experience.

The role requires luxury-hotel experience, flexibility for nights and weekends, and strong knowledge of PMS and Microsoft Office.

Qualifications

• Previous luxury hotel experience is required.
• Ability to work a flexible schedule, including nights, weekends and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with attention to detail and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Train associates to Omni Standards.
• Communicate with department managers on a continuing basis, especially Night Audit.
• Handle guest complaints and resolve to guest satisfaction.
• Familiarize with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy reports and implement changes.
• Block/assign arrivals for the next day (VIPs, ESPs, Special Requests).
• Prepare group information sheets.
• Complete check-out with balance report.
• Perform daily credit checks.
• Adhere to Front Office Systems & Controls.
• Ensure knowledge of Marketing Programs and training.
• Collaborate with Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems

Microsoft Office

Job description

Overview:

To work closely with Director of Front Office and staff to ensure maximum Front Office and Guest Service operating efficiency.

Responsibilities:

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Four year college degree, preferably in the hospitality industry
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.