Assistant Front Office Manager

Omni Hotels & Resorts; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria

Job summary

Omni Dallas Hotel is seeking an Assistant Front Office Manager to oversee evening operations and collaborate with the Director of Front Office and night staff to maximize Front Office efficiency. This role requires a service-minded professional with luxury-hotel experience and strong supervisory capabilities.

The position demands flexibility for nights, weekends, and holidays, with responsibilities spanning guest relations, staff training, and upholding Omni Standards within a fast-paced

Qualifications

• Customer service oriented with ability to multi-task and stay organized.
• Willingness to work nights, weekends and holidays.
• Strong communication and interpersonal skills to interact with guests and departments.
• Proficiency in Property Management Systems and Microsoft Office applications.

Responsibilities

• Handle training with associates to ensure Omni Standards.
• Communicate with department managers daily, especially with Night Audit.
• Address guest complaints and maintain satisfactory impressions during resolutions.
• Train staff on hotel computer systems and troubleshoot as needed.
• Complete weekly supply inventories and maintain pars for inventories.
• Prepare rate discrepancy reports and implement changes as required.
• Block/assign arrivals for the following day including VIPs and special requests.
• Prepare group information sheets and balance-out reports at check-out.
• Conduct daily credit checks and adhere to Front Office controls.
• Support Marketing programs and coordinate with the Loyalty Ambassador for select guests.

Skills

Customer service oriented

Multi-tasking

Detail orientation

Organizational skills

Flexibility to work nights/weekends/ho

Tools

Property Management Systems

Microsoft Office

Job description

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.
• Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link
• EEOC is the Law Poster.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.