Assistant Front Office Manager

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 45,000 - 62,000; Full time

Job summary

Omni Royal Orleans in New Orleans is seeking an Assistant Front Office Manager to support the Director of Front Office and night staff, ensuring maximum operating efficiency during evening hours. You will train associates to Omni Standards, coordinate with department managers, handle guest complaints, and manage the hotel computer system.

This role suits a customer‑service oriented leader with luxury hotel experience and strong MS Office skills.

Qualifications

• Experience in luxury hotel environment preferred.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for entire shift.
• Customer‑focused with multitasking, detail orientation and strong organizational skills.
• Knowledge of Property Management Systems and related software.
• Strong knowledge of Microsoft Office Suite.

Responsibilities

• Handle training with associates to ensure Omni Standards.
• Coordinate with department managers, especially Night Audit, every evening/morning.
• Resolve guest complaints maintaining a satisfactory impression.
• Familiarity with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars.
• Prepare group information sheets and rate discrepancy reports.
• Block and assign arrivals for following day, including VIPs and special requests.
• Perform daily credit checks and balance reports.
• Adhere to Front Office Systems and Controls across responsibilities.
• Support Marketing Programs knowledge and hotel initiatives.
• Collaborate with Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multitasking

Detail orientation

Organizational skills

PMS knowledge

Microsoft Office

Tools

Property Management Systems

Microsoft Office

Job description

Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services.

Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis, especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.