Evening Front Office Assistant Manager – Luxury Hotel

PERG online; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

PERG online is seeking an Assistant Front Office Manager to support the Director of Front Office and night staff, ensuring efficient evening operations and service excellence.

The role emphasizes staff training, guest satisfaction, and daily coordination with departments to maintain Omni Standards across the property.

The incumbent will oversee PMS usage, balance checks, rate integrity, and VIP handling while collaborating with marketing and loyalty teams to enhance guest experiences.

Qualifications

• Experience in luxury hotel environment preferred.
• Flexible schedule including nights, weekends, holidays.
• Ability to stand for full shift.
• Customer-focused with strong organizational skills.
• Knowledge of front office systems and related computer programs.

Responsibilities

• Train associates to ensure Omni Standards.
• Communicate with all department managers; coordinate with Night Audit.
• Address guest complaints to maintain satisfaction.
• Be familiar with hotel computer systems for training and troubleshooting.
• Complete weekly supply inventories; manage pars.
• Prepare group information sheets.
• Complete balance/check-out reports and daily credit checks.
• Adhere to Front Office systems and controls.
• Ensure knowledge of Marketing Programs for the company and hotel.
• Collaborate with Loyalty Ambassador to service select guests.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Tech savvy

Tools

Property Management Systems

Microsoft Office

Job description

PERG online is seeking an Assistant Front Office Manager to support the Director of Front Office and night staff, ensuring efficient evening operations and service excellence.

The role emphasizes staff training, guest satisfaction, and daily coordination with departments to maintain Omni Standards across the property.

The incumbent will oversee PMS usage, balance checks, rate integrity, and VIP handling while collaborating with marketing and loyalty teams to enhance guest experiences.