La Mansion | Front Office Assistant Manager

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Omni La Mansion del Rio, located in downtown San Antonio, seeks an Assistant Front Office Manager to oversee evening operations and coordinate with the Director of Front Office and night staff.

You will ensure efficient check-in/check-out processes, handle guest concerns, train associates, and maintain Omni Standards across the front desk and related areas. Strong communication and hospitality focus are required.

Qualifications

• Previous luxury hotel experience is preferred.
• Flexibility to work nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with multitasking and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis, especially with Night Audit.
• Address guest complaints to maintain a satisfactory guest experience.
• Be familiar with the hotel computer system for training, maintenance, and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars.
• Prepare group information sheets and balance reports.
• Complete rate discrepancy reports and make changes as needed.
• Block and assign arrivals for the following day including VIPs and special requests.
• Adhere to Front Office systems and controls and train staff accordingly.
• Collaborate with Marketing Programs and Loyalty initiatives to service select guests.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Communication

Training staff

Tools

Property Management System

Microsoft Office

Job description

Omni La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well‑known landmarks. Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Assistant Front Office Manager

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check‑out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.
• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
• EEOC is the Law Poster.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.