Front Office Assistant Manager

Omni Hotels & Resorts; Rancho Mirage (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Omni Rancho Las Palmas Resort & Spa is seeking an Assistant Front Office Manager to support the Director of Front Office and Night Audit during evening operations. The role focuses on training, daily communications, guest issue resolution, and maintaining Omni standards across departments.

The candidate should have luxury hotel experience, the ability to work nights, weekends and holidays, and strong organizational and software skills.

Qualifications

• Customer-service oriented mindset with strong interpersonal skills.
• Comfortable multi-tasking and prioritizing in a fast-paced environment.
• Demonstrates detail orientation and excellent organizational skills.

Responsibilities

• Train associates to Omni standards and ensure consistent service delivery.
• Communicate with department managers and Night Audit on a daily basis.
• Handle guest complaints and resolve issues to maintain satisfaction.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories and ensure adequate pars of supplies.
• Prepare group information sheets and balance reports; assist with rate discrepancies.
• Schedule and block arrivals for VIPs, ESPs, and special requests.
• Assist in onboarding and training for Marketing programs.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Tools

Property Management System

Microsoft Office

Job description

Omni Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Assistant Front Office Manager

Overview: The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.