Evening Front Office Manager - Luxury Hotel, Flexible

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Assistant Front Office Manager to oversee operations during evening hours. The ideal candidate will maintain maximum efficiency, address guest complaints, and ensure standards are met. Successful candidates will have a strong orientation towards customer service and previous experience in a luxury hotel environment is preferred.

This position requires flexibility to work various shifts, including nights and weekends. Strong organizational skills and familiarity with Property Management Systems are essential.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with department managers, especially with Night Audit.
• Handle all guest complaints satisfactorily.
• Complete weekly supply inventories.
• Prepare group information sheets.
• Complete credit check daily.

Skills

Customer service orientation

Multi-tasking

Attention to detail

Organizational skills

Tools

Property Management Systems

Microsoft Office Software

Job description

Omni Hotels & Resorts is seeking an Assistant Front Office Manager to oversee operations during evening hours. The ideal candidate will maintain maximum efficiency, address guest complaints, and ensure standards are met. Successful candidates will have a strong orientation towards customer service and previous experience in a luxury hotel environment is preferred.

This position requires flexibility to work various shifts, including nights and weekends. Strong organizational skills and familiarity with Property Management Systems are essential.