Evening Front Office Supervisor - Luxury Hotel

Omni Hotels; Virginia (MN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Omni Hotels seeks an Assistant Front Office Manager to ensure peak efficiency during evening hours. You will work with the Director of Front Office and night staff to deliver exceptional guest experiences while upholding Omni standards.

Responsibilities include training, coordinating with department managers, resolving complaints, and maintaining PMS familiarity for smooth operations and trouble-shooting. Strong organizational and guest-service skills are essential.

Qualifications

• Experience in luxury hotels preferred.
• Flexible schedule including nights, weekends and holidays.
• Able to stand for the full shift and maintain focus.
• Customer service oriented with strong multitasking and organizational skills.
• Knowledge of PMS and related computer programs.
• Proficient in Microsoft Office suite.

Responsibilities

• Train associates to Omni Standards and ensure consistency.
• Communicate with department managers daily; coordinate with Night Audit.
• Resolve guest complaints while maintaining a positive impression.
• Be proficient with hotel systems for training and troubleshooting.
• Perform weekly supply inventories and maintain pars.
• Prepare and review rate discrepancy reports and adjust as needed.
• Block and assign arrivals for the next day, including VIPs and special requests.
• Prepare group information sheets and balance-out at checkout.
• Perform daily credit checks and adhere to Front Office systems and controls.
• Support Marketing Programs knowledge and alignment.
• Collaborate with Loyalty Ambassador to track/select guests.

Skills

Customer service oriented

Multitasking

Detail oriented

Organizational skills

Willing to work nights/holidays

Luxury hotel experience

Tools

Property Management Systems

Microsoft Office

Job description

Omni Hotels seeks an Assistant Front Office Manager to ensure peak efficiency during evening hours. You will work with the Director of Front Office and night staff to deliver exceptional guest experiences while upholding Omni standards.

Responsibilities include training, coordinating with department managers, resolving complaints, and maintaining PMS familiarity for smooth operations and trouble-shooting. Strong organizational and guest-service skills are essential.