Junior Broadband Dispatch & Tech Support

Astound; Bethlehem (Northampton County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan (employer match)

Medical, dental, vision, life, STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is looking for an entry-level Customer Service/Operations Assistant to support field technicians and customers. You will monitor technician routes, communicate with crews, perform pre-call activities, and conduct post-installation surveys to ensure service quality.

No prior experience required; a high school diploma and strong communication skills are essential. Proficiency in Microsoft Office and G-Suite is preferred. This is a full-time, benefits-rich role with opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Experience not required, but good communication skills are essential.
• Proficiency in Microsoft Office and G-Suite preferred.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers and conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is looking for an entry-level Customer Service/Operations Assistant to support field technicians and customers. You will monitor technician routes, communicate with crews, perform pre-call activities, and conduct post-installation surveys to ensure service quality.

No prior experience required; a high school diploma and strong communication skills are essential. Proficiency in Microsoft Office and G-Suite is preferred. This is a full-time, benefits-rich role with opportunities for growth.